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Extended Holiday Return Policy 2023Updated a month ago

*To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2024 for all orders placed between November 2, 2023 and December 31, 2023. Products sold at a discount of 40% or greater are considered final sale and may not be returned.

We will accept a return of unused merchandise (with any applicable accessories) in the original packaging within the extended holiday return window above. Merchandise must be purchased from MZ Wallace directly (online or from our stores). Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons up to 7 business days of our warehouse receiving your return. Shipping and handling charges are non-refundable.

Eligible gifts can be returned for store credit only.

Online purchases can also be returned to our MZ Wallace retail stores.

To return an item within the US, please visit

To return an item outside the US, please visit 

US Returns: A flat fee of $10 will be deducted from your refund for use of the label. Alternatively, you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form.

MZW Rewards members: Return shipping is complimentary. (Available in the US only)

International Returns: A fee will be deducted from your return if you choose to use one of our international return label. Return fees differ by location and are approximately $15 - $20 USD. Duty costs are included in our international return label.

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