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Holiday Return Policy

To accommodate holiday gift-giving, qualifying returns* will be accepted through January 20, 2023 for all orders placed between November 2, 2022 and December 31, 2022.  Products sold at a discount of 40% or greater are considered final sale and may not be returned.

*Qualifying returns are unused merchandise purchased directly from MZ Wallace (online or from an MZ Wallace retail store) in the original packaging purchased between November 2, 2022 and December 31, 2022. Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons up to 7 business days of our warehouse receiving your return. Shipping and handling charges are non-refundable.


Online purchases can also be returned to our MZ Wallace retail stores.

Eligible gifts can be returned for store credit only.

Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.


To return an item within the US, please visit https://returns.mzwallace.com/

To return an item outside the US, please visit https://web.global-e.com/Returns/Portal/gsBtd 

US Returns: A flat fee of $10 will be deducted from your refund for use of the label. Alternatively, you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form.

MZW Rewards members: Return shipping is complimentary. (Available in the US only)


International Returns: A fee will be deducted from your return if you choose to use one of our international return label. Return fees differ by location and are approximately $15 - $20 USD. Duty costs are included in our international return label.

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