MZ Wallace Online

<p id="isPasted" style="box-sizing: border-box; background-repeat: no-repeat; line-height: calc(1em + 0.5rem); margin-top: 0px; margin-right: 0px; margin-bottom: var(--mz-gap); margin-left: 0px; background-origin: border-box; border-style: solid; border-width: 0px; font-weight: 400; text-transform: none; color: rgb(39, 39, 39); font-family: Unica77, &quot;Helvetica Neue&quot;, Helvetica, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders of $150+ on all orders shipped to US Territories and Alaska, Puerto Rico and Hawaii will be eligible for free standard ground shipping.<p style="box-sizing: border-box; background-repeat: no-repeat; line-height: calc(1em + 0.5rem); margin-top: 0px; margin-right: 0px; margin-bottom: var(--mz-gap); margin-left: 0px; background-origin: border-box; border-style: solid; border-width: 0px; font-weight: 400; text-transform: none; color: rgb(39, 39, 39); font-family: Unica77, &quot;Helvetica Neue&quot;, Helvetica, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; background-repeat: no-repeat; line-height: calc(1em + 0.5rem); margin-top: 0px; margin-right: 0px; margin-bottom: var(--mz-gap); margin-left: 0px; background-origin: border-box; border-style: solid; border-width: 0px; font-weight: 400; text-transform: none; color: rgb(39, 39, 39); font-family: Unica77, &quot;Helvetica Neue&quot;, Helvetica, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Free standard shipping is available on orders with a merchandise subtotal of $150 or more after all applicable discounts and before any tax and shipping charges are applied.<p style="box-sizing: border-box; background-repeat: no-repeat; line-height: calc(1em + 0.5rem); margin-top: 0px; margin-right: 0px; margin-bottom: var(--mz-gap); margin-left: 0px; background-origin: border-box; border-style: solid; border-width: 0px; font-weight: 400; text-transform: none; color: rgb(39, 39, 39); font-family: Unica77, &quot;Helvetica Neue&quot;, Helvetica, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; background-repeat: no-repeat; line-height: calc(1em + 0.5rem); margin: 0px; background-origin: border-box; border-style: solid; border-width: 0px; font-weight: 400; text-transform: none; color: rgb(39, 39, 39); font-family: Unica77, &quot;Helvetica Neue&quot;, Helvetica, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer a flat rate shipping fee of $20 on all orders under $150 shipped to US Territories and Alaska, Puerto Rico and Hawaii.

Orders of $150+ on all orders shipped to US Territories and Alaska, Puerto Rico and Hawaii will be eligible for free standard ground shipping. *Free standard shipping is available on orders with a merchandise subtotal of $150 or more after all applic

US Territories and Alaska, Puerto Rico & Hawaii

Shipping

Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale of Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

Returns

How much does shipping cost in the US?

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

International Shipping

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is Bedford?

What is REC Bedford?

What is Oxford?

What is REC Oxford?

How do I clean my bag?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

Do you offer Gift Cards?

What sustainable practices does MZ Wallace follow?

How do I reset the combination lock on my MZ Wallace luggage after purchase?

How do I care for my luggage?

Luggage

Product Information

MZW Rewards Program Changes - 2023

How do I join MZW Rewards?

Who is eligible to participate in MZW Rewards?

Is there any cost to join MZW Rewards?

How do I accumulate MZW Rewards Points?

How many MZW Rewards points do I accumulate for my purchases?

What items are excluded from accumulating points?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

How do I redeem my MZW Rewards Points?

Can I use Rewards points for collaborations and charitable products?

Can I use a coupon code in addition to my points?

What happens to my MZW Rewards points if I return merchandise?

Will my MZW Rewards Points be refunded back to me if I return an order, that they were redeemed on?

What should I do if I didn't receive my MZW Rewards for a recent purchase?

How do I know if I am eligible to receive a birthday perk?

How do I receive my MZW Rewards birthday perk?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?

US Territories and Alaska, Puerto Rico & HawaiiUpdated a year ago