MZ Wallace Online

Due to the nature of custom embroidery, all custom embroidered items are final sale and cannot be returned or exchanged. This includes custom embroidered items received as gifts.Because each item is embroidered to order, the final product may have minor variations from the website preview.

Due to the nature of custom embroidery, all custom embroidered items are final sale and cannot be returned or exchanged. This includes custom embroidered items received as gifts. Because each item is embroidered to order, the final product may have m

Can I return a custom embroidered item?

Personalization - Custom Embroidery FAQ

Returns

What shipping carriers do you use?

How much does shipping cost in the US?

International Shipping

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

Shipping

How do I track my order?

Where can I find a record of my transactions with mzwallace.com?

What payment types do you accept?

Will my order be taxed?

How do I place an  International order?

How are international taxes and duties collected?

What exchange rate applies if I pay in a currency other than USD?

Will my order come with a dust bag?

Do you offer gift receipts?

Do you offer gift wraping?

Do you offer Gift Cards?

How may I request a price adjustment?

How do I amend or cancel an order?

Why was my payment declined?

How do I solve technical issues I might experience on your website?

Orders

Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale or Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

What items can I get embroidered?

How do I create my custom embroidery design?

Ordering a custom embroidered item

Shipping and delivery for custom embroidered items

Extended Holiday Return Policy

Holiday Shipping Deadlines

Gift Cards

Gift Wrap Options

Holiday 2026 FAQ

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is REC Bedford?

What is REC Oxford?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

What sustainable practices does MZ Wallace follow?

Care - Oxford, Bedford, Metallic and Lacquer

Care - Novelty (Bouclé, Sequin, Crochet, Velvet, and Linen)

Care - Shearling and Sherpa

Care - Leather

Care - Suede

Care and Cleaning

Product Information

How does the MZW Rewards program work? Earning, Redemption, Points Availability, and Returns

How do I join MZW Rewards?

Is there any cost to join MZW Rewards?

Who is eligible to participate in MZW Rewards?

How do I redeem my MZW Rewards Points?

Can I use a coupon code in addition to my points?

When will I receive my points and do they expire?

What items are excluded from earning points?

Can I use my points towards a gift card purchase?

Can I use Rewards points for collaborations and charitable products?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

What should I do if I didn't receive my MZW Rewards for a recent purchase?

How is my tier status determined?

How do I know if I am eligible to receive a birthday perk?

How do I receive my MZW Rewards birthday perk?

Does the birthday perk change according to tier?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?

Can I return a custom embroidered item?Updated an hour ago