MZ Wallace Online

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original packaging within 21 days of the original delivery date. Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons up to 7 business days of our warehouse receiving your return. Shipping and handling charges are non-refundable.

Online purchases can be returned to our MZ Wallace retail stores.

Eligible gifts can be returned for store credit only.

Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.

To return an item within the US, please visit https://returns.mzwallace.com/
To return an item outside the US, please visit https://web.global-e.com/Returns/Portal/gsBtd 

US Returns: A flat fee of $10 will be deducted from your refund for use of the label. Alternatively, you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form.

MZW Rewards members: Return shipping is complimentary. (Available in the US only)

International Returns: A fee will be deducted from your return if you choose to use one of our international return label. Return fees differ by location and are approximately $15 - $20 USD. Duty costs are included in our international return label.

What is your return policy?

Click the link below to be directed to our online return portal: 

https://www.mzwallace.com/pages/returns-portal

How do I create a return?

Orders generally ship within 1-2 business days. We do not guarantee an arrival date, but suggest allowing 3-7 business days for delivery.

If shipping to the Mid West or West Coast, we suggest allowing 5-7 business days for delivery.

How long is standard shipping? 

Expedited US Shipping:We offer flat-rate shipping costs for all orders. Orders shipped via 2 Day incur a flat rate of $20. Orders shipped via Overnight incur a flat rate of $30. 

For 2 Day shipping, the shipping time is 2-3 business days. 
For Overnight shipping, the shipping time is 1-2 business days. 

Orders received before 12pm ET generally ship the same day; orders received after 12pm ET generally ship the following business day.

Get more information

Returns

Shipping

Product Information

MZW Rewards

Orders

Repair Policy