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How do I track my order?

Tracking numbers are assigned to packages upon shipping from our warehouse. You can find your tracking number in your shipment confirmation email, which will be sent to you at the end of business on the day your order ships. Please allow 24-48 hours

Where can I find a record of my transactions with

The order history displayed in your online account includes purchases made after establishing your account. Your history will include purchases made both online and/or in our MZ Wallace retail store when using your registered email during checkout. W

What payment types do you accept?

For US online orders: Only one credit card may be used per transaction. We currently accept Visa, MasterCard, American Express, Discover, JCB and Apple Pay, Paypal, Shop Pay and MZ Wallace Gift Cards. PayPal offers select customers the option on qual

Will my order be taxed?

State sales tax applies to orders shipping to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Indiana, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississi

How do I place an International order?

MZ Wallace ships internationally to over 150 destinations. To start shopping, click on the flag at the top of the page and choose your shipping destination. Once you choose your destination, products will be displayed in your local currency. At check

How are international taxes and duties collected?

International taxes, tariffs and value-added tax (VAT) are calculated into your final order total at checkout. Duty, customs, tariffs and VAT are set by the destination country. The amount of applicable duty, tariffs, taxes and VAT will vary by count

What international currency exchange rate will be applied to my order?

When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.

Do you offer gift receipts?

We do not offer gift receipts at this time. Gift recipients may provide their MZ Wallace order number to return for store credit.

Do you offer gift wrapping? How do I include a gift message?

Make your gifts merrier by adding the gift box option in your basket. Gift boxes and dust bags are not sold separately. Please note: You may purchase one gift box per order where all items in the order will be wrapped in the same box. Gift boxes are

How may I request a price adjustment?

We will issue price adjustments on items marked down within 14 days of purchase. Kindly note, promotional offers are not included as markdowns. If an item was purchased as a final sale (with a discount of 40% or more) and then reduced further, a pric

How do I amend or cancel an order?

Unfortunately, at this time it is not possible to amend or cancel an order once it has been placed. Should you need to return an eligible item, visit our returns portal below:. US Returns: International Returns: http

Why was my payment declined?

Payments may be declined for a number of reasons. In most cases, this occurs if the billing information on your account is incorrect, or if a zip code or security code is typed incorrectly. Always double check all of your information before processin

How do I solve technical issues I might experience on your website?

Many technical issues experienced by our customers while visiting our website can be resolved easily and simply by updating your browser to the most recent version. If your browser is up to date and you are still experiencing problems, please notify