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Why was my payment declined?

Payments may be declined for a number of reasons. In most cases, this occurs if the billing information on your account is incorrect, or if a zip code or security code is typed incorrectly. Always double check all of your information before processing the transaction.


Once an order has been placed, a hold reflecting the total order amount will be placed on your card. The charge will be posted to your statement once it clears, in approximately one business day. If a payment is declined, the hold will be removed from your statement at the discretion of your credit-issuing bank.


Your billing name and address must match those associated with your credit card. For your security, we reserve the right to cancel any order if the information entered does not match the information provided to us by our credit card processor.

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