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Returns

Return Policy

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original condition (including any original accessories, such as, straps, pouches and charms) within 21 days of the original delivery date. Refu

How do I return my order?

To return an online order, click here and follow instructions to receive a return authorization code and return form. To return items purchased from our retail store, please visit the store or call 1-888-600-5559 to speak with a retail associate. Pur

Will my shipping be refunded?

Shipping costs will not be refunded.

When will I receive the refund for my return?

Your refund will be credited back to the original form(s) of payment within 7 business days of our warehouse receiving your return. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling costs are non-refu

Can I return a Sale of Final Sale item?

Products sold at a discount of less than 40% may be considered for a return or exchange. Visit https://www.mzwallace.com/pages/returns-portal to initiate a return. As stated in our Return Policy, Final Sale products sold at a discount of 40% or more

Is my gift eligible for return?

Gifts that are purchased directly from MZ Wallace, within our return policy, and in original condition can be returned for store credit.

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

If you received an MZ Wallace item as a gift within the US, you may request a return for a store credit as we don't accept online exchanges at this time. To do so, click here and follow the steps to "Start a Gift Return Here"