Returns
Return Policy
If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original condition (including any original accessories, such as, straps, pouches and charms) within 21 days of the original delivery date. Refu
Extended Holiday Return Policy
*To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2026 for all orders placed between November 1, 2025 and December 31, 2025. Products sold at a discount of 40% or greater are considered final sale and may no
How do I return my order?
To return an item within the US, please visit https://returns.mzwallace.com/. To return an item outside the US, please visit https://web.global-e.com/Returns/Portal/gsBtd. Online purchases from www.mzwallace.com can also be returned to our MZ Wallace
Will my shipping be refunded?
Shipping costs will not be refunded.
When will I receive the refund for my return?
Your refund will be credited back to the original form(s) of payment within 7 business days of our warehouse receiving your return. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling costs are non-refu
Can I return a Sale or Final Sale item?
Products sold at a discount of less than 40% may be considered for a return or exchange. Visit https://www.mzwallace.com/pages/returns-portal to initiate a return. As stated in our Return Policy, Final Sale products sold at a discount of 40% or more
Is my gift eligible for return?
Gifts that are purchased directly from MZ Wallace, within our return policy, and in original condition can be returned for store credit.To start a gift return, visit our US gift return portal here: https://returns.mzwallace.com/#/gift
I received an MZ Wallace item as a gift, but without a receipt, can I return it?
If you received an MZ Wallace item as a gift within the US, you may request an online return for a store credit as we don't accept online exchanges at this time.Please note, we can only accept item/s that have been purchased directly from MZ Wallace