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Return Policy

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original condition (including any original accessories, such as, straps, pouches and charms) within 21 days of the original delivery date. Refu

How do I return my order?

To return an item within the US, please visit To return an item outside the US, please visit Online purchases from can also be returned to our MZ Wallace

Will my shipping be refunded?

Shipping costs will not be refunded.

When will I receive the refund for my return?

Your refund will be credited back to the original form(s) of payment within 7 business days of our warehouse receiving your return. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling costs are non-refu

Can I return a Sale of Final Sale item?

Products sold at a discount of less than 40% may be considered for a return or exchange. Visit to initiate a return. As stated in our Return Policy, Final Sale products sold at a discount of 40% or more

Is my gift eligible for return?

Gifts that are purchased directly from MZ Wallace, within our return policy, and in original condition can be returned for store credit.

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

If you received an MZ Wallace item as a gift within the US, you may request a return for a store credit as we don't accept online exchanges at this time. To do so, click here and follow the steps to "Start a Gift Return Here"