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Return Policy

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original packaging within 21 days of the original delivery date. Refunds will be credited to the original form of payment, including gift cards

How do I return my order?

To return an online order, click here and follow instructions to receive a return authorization code and return form. To return items purchased from our retail store, please visit the store or call 1-888-600-5559 to speak with a retail associate. Pur

Will my shipping be refunded?

Shipping costs will not be refunded.

When will I receive the refund for my return?

Your refund will be credited back to the original form(s) of payment within 7 business days of our warehouse receiving your return. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling costs are non-refu

Can I return a Sale of Final Sale item?

Products sold at a discount of less than 40% may be considered for a return or exchange. Visit https://www.mzwallace.com/pages/returns-portal to initiate a return. As stated in our Return Policy, Final Sale products sold at a discount of 40% or more

Is my gift eligible for return?

Gifts that are purchased directly from MZ Wallace, within our return policy, and in original condition can be returned for store credit.

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

If you received an MZ Wallace item as a gift within the US, you may request an exchange or store credit. To do so, click here and follow the steps to "Start a Gift Return Here"