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How do I return my order?

To return an online order, click here and follow instructions to receive a return authorization code and return form.

To return items purchased from our retail store, please visit the store or call 1-888-600-5559 to speak with a retail associate.

Purchases made through authorized third party retailers such as department stores or specialty boutiques can only be returned or exchanged to that store and may not be returned to or MZ Wallace retail stores.

International customers are subject to our Return Policy and are responsible for any return shipping and duty costs.

Items marked as Final Sale cannot be returned for any reason.

Eligible gifts can be returned for store credit only.

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