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How do I return my order?Updated 3 months ago

To return an item within the US, please visit https://returns.mzwallace.com/

To return an item outside the US, please visit https://web.global-e.com/Returns/Portal/gsBtd 



Online purchases from www.mzwallace.com can also be returned to our MZ Wallace retail stores.


US Returns: A flat fee of $10 will be deducted from your refund for use of the label. Alternatively, you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form.


MZW Rewards members: Return shipping is complimentary. (Available in the US only)


International Returns: A fee will be deducted from your return if you choose to use one of our international return label. Return fees differ by location and are approximately $15 - $20 USD. Duty costs are included in our international return label.



Purchases made through authorized third party retailers such as department stores or specialty boutiques can only be returned or exchanged to that store and may not be returned to mzwallace.com or MZ Wallace retail stores.

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