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MZW Rewards

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What About Points I Earned from January 1-June 30?

For purchases from January 1, 2022—June 30, 2022. These points will follow the old program and you'll have until 10/31/22 to redeem them. These points will not show on your dashboard. Please refer to the Rewards Redemption instructions sent on 8/1 to

How do I join MZW Rewards?

If you are eligible to be a Rewards member, simply create an account with us online, and you’ll automatically be enrolled in MZW Rewards.

Who is eligible to participate in MZW Rewards?

Currently, the MZW Rewards program is open to residents of the United States, Canada, Australia, and United Kingdom over 18 years of age with a physical and/or email address. Corporations, associations and other groups may not participate.

Is there any cost to join MZW Rewards?

No, MZW Rewards is completely free to join.

How do I accumulate points?

Once you’ve created an account to enroll in MZW Rewards, you can accumulate points online and in-store. If you already have an account on mzwallace.com, you are enrolled in our Rewards program. Please note, you cannot merge points from multiple Rewar

How many points do I accumulate for my purchases?

For purchases prior to 7/1/22 MZW Rewards members earn 1 point for every $10 (or £10 in the UK) spent. 1 point translates to $1 (or £1 in the UK) off a purchase during redemption periods. For purchases after 7/1/22 MZW Rewards members earn 1 point fo

What items are excluded from accumulating points?

Gift cards and non-MZ Wallace products are excluded from earning points. The following services are also excluded: repairs, gift-wrapping, sales tax, and shipping/handling. MZ Wallace products purchased from our wholesalers are also excluded.

Will I earn Rewards points if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

Only purchases made in our MZ Wallace owned retail stores and online at www.mzwallace.com are eligible for MZW Rewards points.

How do I redeem my Rewards points?

For US customers:. During redemption periods, your Rewards points value will be available to apply to your purchase at checkout. During checkout with Rewards points, you will also be asked to include your credit card information to cover the remainin

Can I use Rewards points for collaborations and charitable products?

Rewards points and discounts cannot be redeemed for collaboration or charitable products. However, you will accumulate Rewards points from the purchase of collaboration and charitable products.

What happens to my Rewards points if I return merchandise?

If you return merchandise, points accumulated from that purchase will be deducted from your total Rewards point balance.

What should I do if I didn't receive my Rewards points for a recent purchase?

Please reach out to our Customer Care representatives at [email protected] or through our online chat — available during business hours and at the bottom left corner of our website. Our Customer Care team may also be reached toll-free at 1 (888) 601

Does my status reset on the first of the new year?

If you are a Platinum member, your status will change to Gold. If you are a Gold or Silver member, your status remains the same.

How do I know if I am eligible to receive a birthday perk?

In order to be eligible for the birthday perk, you must have attained either Gold or Platinum status at least three months prior to your birthday month, and have been an MZW Rewards member, at any level, for at least three months.

I was Platinum last year, but currently Gold. How do you determine which birthday perk I'm eligible for?

Your birthday perk is based on either your previous year's or current status, whichever is higher. If you achieved Platinum status in 2019, you'll receive a Platinum birthday perk in 2020, even if your current status is Gold.

How do I receive my MZW Rewards birthday perk?

If you are eligible for an MZW Rewards birthday perk, you will receive an email with a special birthday reward at the beginning of your birthday month. Your birthday offer will be valid for 30 days from the date of issue. The redemption code may be u

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?

No, at this time, we can only reissue promotional offers/discounts that have no expiration date.

Does the birthday perk change according to tier?

Yes! Gold and Platinum members receive a birthday perk unique to their respective tier.

What is the annual Platinum member gift? How and when will I receive it?

Annual Platinum member gifts will be awarded to Rewards members who have reached or maintained Platinum status within the current calendar year. Members eligible for the annual gift will be notified via email in February the following year with a uni