How is my tier status determined?Updated 6 days ago
Your tier is based on how much you’ve spent with us in the last 12 months (after any returns or refunds).
| Tier | Spend in the last 12 months |
|---|---|
| Silver | Every member starts here |
| Gold | $200 or more |
| Platinum | $1,200 or more |
Moving up: As soon as your spend reaches the next level, you’re upgraded right away. You don’t have to wait until the end of the year.
Keeping your tier: Once you reach a new tier, you keep it for 12 months from the date you earned it. For example, if you reach Gold on March 15, you’ll stay Gold until at least the following March 15. If you reach Platinum during that time, your Platinum status lasts 12 months from the day you reached it.
When your tier period ends: At the end of your 12 months, we look at your spend over the most recent 12 months and place you in the tier that matches. You won’t automatically drop a level or go back to Silver. For example, if you’re Platinum and spent $1,200 or more in the last 12 months, you stay Platinum. If you spent between $200 and $1,199.99, you move to Gold, and if you spent less than $200, you move to Silver.
Returns and refunds: If you return an item, the refunded amount is removed from your 12-month total. If that brings your total below your tier’s level, your tier will be updated to match your new total, and your 12-month tier period will start over from the date of the refund.