MZ Wallace Online

<p><span id="isPasted" style="color: rgb(39, 39, 39); font-family: Unica77, &quot;Helvetica Neue&quot;, Helvetica, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">No, at this time, we can only reissue promotional offers/discounts that have no expiration date.</span></p>

No, at this time, we can only reissue promotional offers/discounts that have no expiration date.

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?

MZW Rewards

How much does shipping cost in the US?

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

US Territories and Alaska, Puerto Rico & Hawaii

International Shipping

Shipping

How do I track my order?

Where can I find a record of my transactions with mzwallace.com?

What payment types do you accept?

Will my order be taxed?

How do I place an  International order?

How are international taxes and duties collected?

What international currency exchange rate will be applied to my order?

Do you offer gift receipts?

Do you offer gift wrapping? How do I include a gift message?

How may I request a price adjustment?

How do I amend or cancel an order?

Why was my payment declined?

How do I solve technical issues I might experience on your website?

Orders

Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale of Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

Returns

Extended Holiday Return Policy 2023

Shipping Cut-Off Dates (for Christmas Delivery)

Gift Wrap Option

Gift Card Options

Holiday 2023 FAQ's

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is Bedford?

What is REC Bedford?

What is Oxford?

What is REC Oxford?

How do I clean my bag?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

Do you offer Gift Cards?

What sustainable practices does MZ Wallace follow?

How do I reset the combination lock on my MZ Wallace luggage after purchase?

How do I care for my luggage?

Luggage

Product Information

MZW Rewards Program Changes - 2023

How do I join MZW Rewards?

Who is eligible to participate in MZW Rewards?

Is there any cost to join MZW Rewards?

How do I accumulate MZW Rewards Points?

How many MZW Rewards points do I accumulate for my purchases?

What items are excluded from accumulating points?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

How do I redeem my MZW Rewards Points?

Can I use Rewards points for collaborations and charitable products?

Can I use a coupon code in addition to my points?

What happens to my MZW Rewards points if I return merchandise?

Will my MZW Rewards Points be refunded back to me if I return an order, that they were redeemed on?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?Updated a year ago