MZ Wallace Online

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Please reach out to our Customer Care representatives at help@mzwallace.com or through our online chat — available during business hours and at the bottom left corner of our website. Our Customer Care team may also be reached toll-free at 1 (888) 601

What should I do if I didn't receive my MZW Rewards for a recent purchase?

MZW Rewards

How much does shipping cost in the US?

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

International Shipping

Shipping

How do I track my order?

Where can I find a record of my transactions with mzwallace.com?

What payment types do you accept?

Will my order be taxed?

How do I place an  International order?

How are international taxes and duties collected?

What international currency exchange rate will be applied to my order?

Do you offer gift receipts?

Do you offer gift wrapping? How do I include a gift message?

Will my order come with a dust bag?

How may I request a price adjustment?

How do I amend or cancel an order?

Why was my payment declined?

How do I solve technical issues I might experience on your website?

Do you offer Gift Cards?

Orders

Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale or Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

Returns

What items can I get personalized?

What are the dimensions of the Personalized Clutches?

Product

Can I change my message to be embroidered?

Can I change the color of the text?  You can change the color of the text on the product page prior to adding it to your cart.

Can I change the color of my personalized Metro Clutch?

Is there a character limit for the personalization text?

Will there be quality control of my personalized item before I receive it?

Will I be able to see my design before submitting the order?

Can I cancel my personalized order?

I ordered multiple items, including a personalized Metro Clutch. It’s going to arrive too late; can I cancel just this item?

Can I use my Rewards Points on a personalized Metro Clutch?

I live outside of the US; can I purchase a personalized item?

Will my personalized clutch come with a dust bag?

Do you offer gift wrapping?

How long will it take to receive my personalized item?

I received tracking but the shipment has not been updated

What shipping provider will be used to deliver my custom item?

Can I have my personalized item shipped via express shipping?

I ordered multiple items, including a personalized Metro Clutch. Will they all ship together?

Can I ship my order outside of the US?

I placed an order for a custom Metro Clutch. Can I change the shipping address?

Can I order this online and pick it up in store?

What is your return policy on a personalized item?

I received and/or purchased a personalized Metro Clutch as a gift; can I return it?

I am not happy with the final design of my personalized Metro Clutch; can I return it?

Personalization FAQs

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is Bedford?

What is REC Bedford?

What is Oxford?

What is REC Oxford?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

What sustainable practices does MZ Wallace follow?

How do I reset the combination lock on my MZ Wallace luggage after purchase?

How do I care for my luggage?

Luggage

How do I clean my bag?

How Should I Care for Shearling?

Cleaning and Care

Product Information

How do I join MZW Rewards?

Who is eligible to participate in MZW Rewards?

Is there any cost to join MZW Rewards?

How do I accumulate MZW Rewards Points?

When will I receive points for my purchase?

How many MZW Rewards points do I accumulate for my purchases?

What items are excluded from earning points?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

How do I redeem my MZW Rewards Points?

Do my points expire?

What happens to my MZW Rewards points if I return merchandise?

Will my MZW Rewards Points be refunded back to me if I return an order, that they were redeemed on?

Can I use Rewards points for collaborations and charitable products?

Can I use a coupon code in addition to my points?

How is my tier status determined?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?

What should I do if I didn't receive my MZW Rewards for a recent purchase?Updated a year ago