To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2027 for all orders placed between November 1, 2026 and December 31, 2026. US Returns: Start a US return. Gift Returns: Start a gift return. International Ret

To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2027 for all orders placed between November 1, 2026 and December 31, 2026.<ul><li>Unused items must be returned in original packaging (including any original accessories, such as straps, pouches and charms).</li><li>The BjornQorn collaboration set, items purchased at a discount of 40% or more, and items purchased at MZW Sample Sales are considered Final Sale and are not eligible for return.</li><li>Purchases of a gift card are non-refundable.</li><li>All personalized orders are final sale and may not be returned, exchanged, cancelled, or revised.</li><li>Online purchases can also be returned to our MZ Wallace retail stores, where no return shipping fee applies.</li><li>Purchases made through authorized third-party retailers such as department stores or specialty boutiques can only be returned or exchanged to that store and may not be returned to mzwallace.com or MZ Wallace retail stores.</li><li>Returns are credited to the original form of payment. If you used a gift card to pay for an order and then return it, the refund will be applied back to the original gift card. We don&#x2019;t offer cash refunds for purchases made with gift cards.</li><li>Your refund will be credited back to the original form(s) of payment within 7 business days of our warehouse receiving your return.</li><li>Eligible gifts can be returned for store credit only. To start a gift return, visit our <a href="https://returns.mzwallace.com/#/gift">US gift return portal</a>.</li><li>US Returns: A flat fee of $10 will be deducted from your refund if you choose to use one of our return labels.</li><li>MZW Rewards members: Return shipping is complimentary.</li><li>International Returns: A fee will be deducted from your refund if you choose to use one of our international return labels. Return fees differ by location and are approximately $15&#x2013;$20 USD. Duty costs are included in our international return label.</li></ul> US Returns: <a href="https://returns.mzwallace.com/#/">Start a US return</a>.Gift Returns: <a href="https://returns.mzwallace.com/#/gift">Start a gift return</a>.International Returns: <a href="https://web.global-e.com/Returns/Portal/gsBtd">Start an international return</a>.

Extended Holiday Return Policy

Shopping for the holidays? Place your order by the dates below for delivery by December 24. Cut-off dates apply to in-stock items only. Including Canada and the UK.

Shopping for the holidays? Place your order by the dates below for delivery by December 24. Cut-off dates apply to in-stock items only.<h3 id="us-orders">US Orders</h3><ul><li>Contiguous US (Ground/Home or Holiday Shipping): Order by 11:59pm ET on December 20.</li><li>Alaska, Hawaii, US Territories and Puerto Rico: Order by 12pm ET on December 16.</li></ul><h3 id="international-orders">International Orders</h3>Including Canada and the UK.<ul><li>Standard Shipping: Order by 12pm ET on December 16.</li></ul><h3 id="good-to-know">Good to know</h3><ul><li>Personalized items: Each personalized item is embroidered to order. Please allow 2&#x2013;3 weeks for embroidery and shipping. Express shipping is not available for personalized items, so we recommend ordering early.</li><li>Last-minute gift? eGift cards are delivered by email to the recipient within 24 hours. <a href="https://www.mzwallace.com/pages/gift-card">Shop gift cards</a>.</li></ul>

Holiday Shipping Deadlines

MZ Wallace gift cards are available in predetermined amounts and can be purchased in two formats:. Physical gift cards: Mailed to the shipping address selected at checkout. Please allow 2–3 business days for processing, plus shipping time. For holida

MZ Wallace gift cards are available in predetermined amounts and can be purchased in two formats:Physical gift cards: Mailed to the shipping address selected at checkout. Please allow 2&#x2013;3 business days for processing, plus shipping time. For holiday delivery, see our Holiday Shipping Deadlines.eGift cards: Delivered by email to the recipient within 24 hours, making them a great last-minute gift.Gift cards can be redeemed at MZ Wallace retail locations and on mzwallace.com. Please note:<ul><li>Gift cards are issued in US dollars and can only be redeemed in the US.</li><li>MZ Wallace gift cards cannot be used to purchase another MZ Wallace gift card.</li><li>Gift card purchases are non-refundable.</li></ul>Check your balance: Visit our <a href="https://www.mzwallace.com/pages/gift-card" style="text-decoration: underline;">gift card page</a> and enter your card&#x2019;s 16-digit code.Need help? Contact us at <a href="mailto:help@mzwallace.com">help@mzwallace.com</a>, through online chat (bottom right corner of our website, during business hours), or by phone at <a href="tel:18886014699">1 (888) 601-4699</a>.

Gift Cards

Make your gifts merrier by adding gift wrap at checkout for $15.00. Your gift(s) will be placed in a single marble dust bag and wrapped in our signature black box, tied with a luxe ribbon. Once you select gift wrap at checkout, you'll have the option

Make your gifts merrier by adding gift wrap at checkout for $15.00.Your gift(s) will be placed in a single marble dust bag and wrapped in our signature black box, tied with a luxe ribbon.<img src="https://attachments.gorgias.help/bVpA37lN536J5oEd/hc/lrg3N7Aymn7DnR8K/2026103017-f0b09474-dc10-49c0-9cd1-58c9f480fc79-251e5a2f-b54d-4a62-bb0a-b400e690cfc5.png" alt="MZ Wallace signature black gift box tied with ribbon" style="width: 300px;" class="fr-fic fr-dib fr-fil"><h3 id="good-to-know">Good to know</h3><ul><li>One gift box per order: All items in your order will be wrapped together in the same box with a single dust bag.</li><li>Additional dust bags: If you&apos;re purchasing more than one product and would like additional dust bags, you can add them at checkout.</li><li>Additional gift boxes: To purchase more than one gift box, please call Customer Care at <a href="tel:18886014699" style="text-decoration: none;">1 (888) 601-4699</a> (US orders only).</li><li>Wallets: Wallets come in their own appropriately sized box, so a dust bag is not included with wallets.</li><li>Final sale: Gift boxes are final sale and cannot be returned.</li></ul><h3 id="adding-a-gift-message">Adding a gift message</h3>Once you select gift wrap at checkout, you&apos;ll have the option to add a gift message.Forgot to include a message? Contact Customer Care within 30 minutes of placing your order by calling <a href="tel:18886014699" style="text-decoration: none;">1 (888) 601-4699</a> or emailing <a href="mailto:help@mzwallace.com" style="text-decoration: none;">help@mzwallace.com</a>, and we&apos;ll do our best to add it.**Gift message additions after checkout are not guaranteed during peak periods.<h3 id="gift-box-sizes">Gift box sizes</h3><table><thead><tr><th>Size</th><th>Dimensions</th></tr></thead><tbody><tr><td>Small</td><td>15&quot; L x 10.3&quot; H x 2.5&quot; W</td></tr><tr><td>Medium</td><td>17&quot; L x 12&quot; H x 4&quot; W</td></tr><tr><td>Large</td><td>23&quot; L x 17.5&quot; H x 5.5&quot; W</td></tr></tbody></table>

Gift Wrap Options

MZ Wallace Online

Holiday 2026 FAQ

What shipping carriers do you use?

How much does shipping cost in the US?

International Shipping

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

Shipping

How do I track my order?

Where can I find a record of my transactions with mzwallace.com?

What payment types do you accept?

Will my order be taxed?

How do I place an  International order?

How are international taxes and duties collected?

What international currency exchange rate will be applied to my order?

Will my order come with a dust bag?

Do you offer gift receipts?

Do you offer gift wraping?

Do you offer Gift Cards?

How may I request a price adjustment?

How do I amend or cancel an order?

Why was my payment declined?

How do I solve technical issues I might experience on your website?

Orders

Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale or Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

Returns

What items can I get embroidered?

How do I create my custom embroidery design?

Ordering a custom embroidered item

Will my custom embroidered item come with a dust bag?

Shipping and delivery for custom embroidered items

What shipping provider will be used to deliver my custom item?

Can I return a custom embroidered item?

Personalization - Custom Embroidery FAQ

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is REC Bedford?

What is REC Oxford?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

What sustainable practices does MZ Wallace follow?

Care - Oxford, Bedford, Metallic and Lacquer

Care - Novelty (Bouclé, Sequin, Crochet, Velvet, and Linen)

Care - Shearling and Sherpa

Care - Leather

Care - Suede

Care and Cleaning

Product Information

How does the MZW Rewards program work? Earning, Redemption, Points Availability, and Returns

How do I join MZW Rewards?

Is there any cost to join MZW Rewards?

Who is eligible to participate in MZW Rewards?

How do I redeem my MZW Rewards Points?

Can I use a coupon code in addition to my points?

When will I receive my points and do they expire?

What items are excluded from earning points?

Can I use my points towards a gift card purchase?

Can I use Rewards points for collaborations and charitable products?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

What should I do if I didn't receive my MZW Rewards for a recent purchase?

How is my tier status determined?

How do I know if I am eligible to receive a birthday perk?

How do I receive my MZW Rewards birthday perk?

Does the birthday perk change according to tier?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?