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Buy Online, Pick Up In Store

How does it work?

If your desired item/s is available for pickup at our store, there will be a note indicating in store availability on the product page. Once the item is added to your shopping cart, and you proceed to checkout, you'll be able to select the 'Pick Up'

How can I find out if an item is available for in store pickup?

When viewing the product page, just click the section that says 'Check In-Store Availability'. If the item is available, it will indicate this information and provide the pick up location details. See the example below:.

When will I be charged?

Your payment will be charged at the time you place the order.

Who can pick up my order?

The purchaser indicated on the billing details of the order is expected to pick up and will need to show proof of purchase (order number and confirmation email). However, if someone else will be picking up your order, please email the Soho store at s

When can I pick up my order?

After you submit your order pickup order, it is generally ready for pickup within 4 hours (during the store business hours). Once ready, you will receive an email notifying you your order is ready for pickup.

Where do I go to pick up my order?

You will pickup your order at our Soho Flagship store located at:. 49 Crosby Street. New York, NY 10012

How long will the store hold my order?

The store will hold your order for 7 days. If the order has not been picked up after 7 days, the order will be cancelled, the original payment will be refunded and the item will be returned to stock.

I ordered for in store pickup, can I change it to shipping?

Once the order is placed for in store pickup, it can not be changed/amended to ship. You will have to cancel the order, and place a separate online order.

What if I place my pick up order, when the store is closed?

If your in-store pickup order is placed or received before or after store hours, you will be notified via email once it is ready for pickup (during normal store hours).

What is the return policy for in store pickup orders?

Items purchased for in store pickup, can be returned back to the store or mailed in. See our full policy here: