*To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2026 for all orders placed between November 1, 2025 and December 31, 2025. Products sold at a discount of 40% or greater are considered final sale and may no

Extended Holiday Return Policy 2025

Shipping Cut-Off Dates. For US Orders:*Order with Ground/Home or Holiday Shipping before 12:00pm EST on 12/19/2025 for delivery by 12/24. Valid only for in-stock items with delivery addresses in the contiguous United States. Deadline for Internationa

Shipping Cut-Off Dates For US Orders: *Order with Ground/Home or Holiday Shipping before 12:00pm EST on 12/19/2025 for delivery by 12/24. Valid only for in-stock items with delivery addresses in the contiguous United States. Deadline for International shipments is 12/15. All delivery estimates are based on published FedEx cutoff dates, and changes or delays may be outside the control of MZ Wallace. FedEx could experience holiday delays, so if your order is time-sensitive, please consider expedited shipping options. For International Orders:&#xA0; *Order with Standard Shipping before 12:00pm EST on 12/15/2025 for delivery by 12/24. Valid only for in-stock items with delivery addresses outside the contiguous United States (including Alaska, Hawaii, US territories, and Puerto Rico). Deadline for US shipments is 12/19. All delivery estimates are based on published DHL cutoff dates, and changes or delays (including customs) may be outside the control of MZ Wallace.

Shipping Cut-Off Dates (for Christmas Delivery)

Make your gifts merrier by adding the gift box option in your basket. Please note: You may purchase one gift box per order where all items in the order will be wrapped in the same box and include a single dust bag. Gift boxes are final sale and may n

Gift Wrap Option

We offer physical and digital gift cards. Physical Gift Cards arrive by mail in an envelope. It may be redeemed at MZ Wallace retail locations and www.mzwallace.com. Available for purchase and redeemable in US Only. Shipping times for physical gift c

We offer physical and digital gift cards.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/bVpA37lN536J5oEd/Screenshot_2023-11-02_at_11.16.43_AM-6d1bb5bb-afe8-4713-9936-d676e5783714.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Physical <span id="isPasted" style="color: rgb(39, 39, 39); font-family: Unica77, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Gift Cards arrive by mail in an envelope. It may be redeemed at MZ Wallace retail locations and <a href="//www.mzwallace.com">www.mzwallace.com</a>.&#xA0;<span style="color: rgb(39, 39, 39); font-family: Unica77, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Available for purchase and redeemable in US Only.Shipping times for physical gift cards will be provided online at checkout.&#xA0; eGift Cards arrive within 24 hours via email. Send as an email or text with a personal message from you.&#xA0; Redeemable at MZ Wallace retail locations and <a href="//www.mzwallace.com">www.mzwallace.com</a>.&#xA0;

Gift Card Options

MZ Wallace Online

Holiday 2025 FAQ's

How much does shipping cost in the US?

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

International Shipping

Shipping

How do I track my order?

Where can I find a record of my transactions with mzwallace.com?

What payment types do you accept?

Will my order be taxed?

How do I place an  International order?

How are international taxes and duties collected?

What international currency exchange rate will be applied to my order?

Do you offer gift receipts?

How may I request a price adjustment?

How do I amend or cancel an order?

Why was my payment declined?

How do I solve technical issues I might experience on your website?

Do you offer Gift Cards?

Orders

Return Policy

Extended Holiday Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale or Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

Returns

What items can I get personalized?

What are the dimensions of the Personalized Clutches?

Product

Can I change my message to be embroidered?

Can I change the color of the text?  You can change the color of the text on the product page prior to adding it to your cart.

Can I change the color of my personalized Metro Clutch?

Is there a character limit for the personalization text?

Will there be quality control of my personalized item before I receive it?

Will I be able to see my design before submitting the order?

Can I cancel my personalized order?

I ordered multiple items, including a personalized Metro Clutch. It’s going to arrive too late; can I cancel just this item?

Can I use my Rewards Points on a personalized Metro Clutch?

I live outside of the US; can I purchase a personalized item?

Will my personalized clutch come with a dust bag?

Do you offer gift wrapping?

How long will it take to receive my personalized item?

I received tracking but the shipment has not been updated

What shipping provider will be used to deliver my custom item?

Can I have my personalized item shipped via express shipping?

I ordered multiple items, including a personalized Metro Clutch. Will they all ship together?

Can I ship my order outside of the US?

I placed an order for a custom Metro Clutch. Can I change the shipping address?

Can I order this online and pick it up in store?

What is your return policy on a personalized item?

I received and/or purchased a personalized Metro Clutch as a gift; can I return it?

I am not happy with the final design of my personalized Metro Clutch; can I return it?

Personalization FAQs

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is REC Bedford?

What is REC Oxford?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

What sustainable practices does MZ Wallace follow?

How do I reset the combination lock on my MZ Wallace luggage after purchase?

How do I care for my luggage?

Luggage

How do I clean my bag?

Cleaning and Care

Product Information

How does the MZW Rewards program work? Earning, Redemption, Points Availability, and Returns

How do I join MZW Rewards?

Is there any cost to join MZW Rewards?

Who is eligible to participate in MZW Rewards?

How do I redeem my MZW Rewards Points?

Can I use a coupon code in addition to my points?

When will I receive my points and do they expire?

What items are excluded from earning points?

Can I use my points towards a gift card purchase?

Can I use Rewards points for collaborations and charitable products?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

What should I do if I didn't receive my MZW Rewards for a recent purchase?

How is my tier status determined?

How do I know if I am eligible to receive a birthday perk?

How do I receive my MZW Rewards birthday perk?

Does the birthday perk change according to tier?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?