Orders

What items can I get personalized?

Currently, there are only 2 styles available for customization: our Metro Clutch and new Large Metro Clutch.

Can I change my message to be embroidered?

You can change the message on the product page prior to adding it to your cart.

Can I change the color of the text? You can change the color of the text on the product page prior to adding it to your cart.

Can I change the color of my personalized Metro Clutch?

You’ll have to remove the incorrect color/item from your cart and start over with the desired color.

Is there a character limit for the personalization text?

Yes, there is a character limit for the personalization text. The character limit differs across each font size. See below:. Metro Clutch:

Will there be quality control of my personalized item before I receive it?

Yes. Please note, we are unable to process requests containing profanities or inappropriate language.

Will I be able to see my design before submitting the order?

Yes, you will see a mockup of your design on the product page and the final design details will be shown (in text) in your shopping cart prior to checking out.

Can I cancel my personalized order?

Unfortunately, due to the personalization, we cannot cancel the order.

I ordered multiple items, including a personalized Metro Clutch. It’s going to arrive too late; can I cancel just this item?

No. We are unable to cancel the partial order.

Can I use my Rewards Points on a personalized Metro Clutch?

Yes. MZW Rewards Points can be redeemed on a personalized item.

I live outside of the US; can I purchase a personalized item?

Unfortunately, we are unable to offer personalized items to customers outside of the US.

Will my personalized clutch come with a dust bag?

You can select the dust bag option in your basket before checking out.

Do you offer gift wrapping?

You’ll have the option of selecting a dust bag option in your shopping cart, prior to checkout.