Orders

What items can I get personalized?

Currently, there are only 2 styles available for customization: our Metro Clutch and new Large Metro Clutch.

Can I change my message to be embroidered?

You can change the message on the product page prior to adding it to your cart.

Can I change the color of the text? You can change the color of the text on the product page prior to adding it to your cart.

You can change the color of the text on the product page prior to adding it to your cart.

Can I change the color of my personalized Metro Clutch?

You’ll have to remove the incorrect color/item from your cart and start over with the desired color.

Is there a character limit for the personalization text?

Yes, there is a character limit for the personalization text. The character limit differs across each font size. See below:. Metro Clutch:. Small font size: up to 14 characters per line, approx. 0.5in tallMedium font size: up to 5 characters per line

Will there be quality control of my personalized item before I receive it?

Yes. Please note, we are unable to process requests containing profanities or inappropriate language.

Will I be able to see my design before submitting the order?

Yes, you will see a mockup of your design on the product page and the final design details will be shown (in text) in your shopping cart prior to checking out.

Can I cancel my personalized order?

Unfortunately, due to the personalization, we cannot cancel the order.

I ordered multiple items, including a personalized Metro Clutch. It’s going to arrive too late; can I cancel just this item?

No. We are unable to cancel the partial order.

Can I use my Rewards Points on a personalized Metro Clutch?

Yes. MZW Rewards Points can be redeemed on a personalized item.

I live outside of the US; can I purchase a personalized item?

Unfortunately, we are unable to offer personalized items to customers outside of the US.

Will my personalized clutch come with a dust bag?

You can select the dust bag option in your basket before checking out.

Do you offer gift wrapping?

You’ll have the option of selecting a dust bag option in your shopping cart, prior to checkout.