Each personalized item is machine-embroidered to order. Please allow 2-3 weeks for the embroidery and shipping.

Each personalized item is machine-embroidered to order. Please allow 2-3 weeks for the embroidery and shipping.

How long will it take to receive my personalized item?

Once the shipping notification has been sent, it can take up to 5 days for the tracking status to be updated.

<span data-contrast="none" id="isPasted" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; font-size: 16px; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-variant-ligatures: none !important;">Once the shipping notification has been sent, it&#xA0;can take up to 5 days for the tracking&#xA0;status to be updated.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 16px; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;">&#xA0;

I received tracking but the shipment has not been updated

FedEx is our shipping provide for the personalized item.

<div id="isPasted" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-ccp-props="{}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19.425px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;">FedEx is our shipping provide for the personalized&#xA0;item.</div>

What shipping provider will be used to deliver my custom item?

Express shipping is not available for orders with personalized items.

<div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px -2px 0px 48px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; text-decoration: none; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-weight: normal; font-variant-ligatures: none !important;">Express shipping is not available for orders with personalized items.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 16px; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: rgb(0, 0, 0);">&#xA0;</div>

Can I have my personalized item shipped via express shipping?

Items will ship as they are available. If you purchased non-personalized items, they will ship first and separately from your personalized item.

<span data-contrast="none" id="isPasted" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; font-size: 16px; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-variant-ligatures: none !important;">Items will ship as they are available.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 16px; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;">If you purchased non-personalized items, they&#xA0;will ship first and separately from your personalized item.

I ordered multiple items, including a personalized Metro Clutch. Will they all ship together?

Unfortunately, we are unable to offer the personalized Metro Clutch to customers outside of the US.

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clear: none; clip: auto; clip-path: none; clip-rule: nonzero; color: rgb(0, 0, 0); color-interpolation: srgb; color-interpolation-filters: linearrgb; color-rendering: auto; color-scheme: normal; columns: auto; column-fill: balance; gap: normal; column-rule: 0px rgb(0, 0, 0); column-span: none; contain: none; contain-intrinsic-block-size: none; contain-intrinsic-size: none; contain-intrinsic-inline-size: none; container: none; content: normal; content-visibility: visible; counter-increment: none; counter-reset: none; counter-set: none; cursor: text; cx: 0px; cy: 0px; d: none; direction: ltr; display: inline; dominant-baseline: auto; empty-cells: show; field-sizing: fixed; fill: rgb(0, 0, 0); fill-opacity: 1; fill-rule: nonzero; filter: none; flex: 0 1 auto; flex-flow: row; float: none; flood-color: rgb(0, 0, 0); flood-opacity: 1; font-family: Arial, Helvetica, sans-serif; font-feature-settings: normal; font-kerning: none; font-optical-sizing: auto; font-palette: normal; font-size: 16px; font-stretch: 100%; font-style: normal; font-synthesis: weight style small-caps; font-variant: none; font-variation-settings: normal; font-weight: 400; forced-color-adjust: auto; grid-area: auto; grid: none; height: auto; hyphenate-character: auto; hyphenate-limit-chars: auto; hyphens: manual; image-orientation: from-image; image-rendering: auto; initial-letter: normal; inline-size: auto; inset-block: auto; inset-inline: auto; isolation: auto; letter-spacing: normal; lighting-color: rgb(255, 255, 255); line-break: auto; line-height: 16.1875px; list-style: outside none disc; margin: 0px; marker: none; mask: none; mask-type: luminance; math-depth: 0; math-shift: normal; math-style: normal; max-height: none; max-width: none; min-height: 0px; min-width: 0px; mix-blend-mode: normal; object-fit: fill; object-position: 50% 50%; object-view-box: none; offset: normal; opacity: 1; order: 0; orphans: 2; outline: rgb(0, 0, 0) none 0px; outline-offset: 0px; overflow: visible; overflow-anchor: auto; 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stroke-miterlimit: 4; stroke-opacity: 1; stroke-width: 1px; tab-size: 8; table-layout: auto; text-align: left; text-align-last: auto; text-anchor: start; text-combine-upright: none; text-decoration: none solid rgb(0, 0, 0); text-decoration-skip-ink: auto; text-emphasis: none rgb(0, 0, 0); text-emphasis-position: over; text-indent: 0px; text-orientation: mixed; text-overflow: clip; text-rendering: auto; text-shadow: none; text-size-adjust: auto; text-spacing-trim: normal; text-transform: none; text-underline-offset: auto; text-underline-position: auto; white-space: pre-wrap; timeline-scope: none; touch-action: auto; transform: none; transform-box: view-box; transform-origin: 0px 0px; transform-style: flat; transition: all 0s ease 0s; translate: none; unicode-bidi: normal; user-select: text; vector-effect: none; vertical-align: baseline; view-timeline: none; view-transition-name: none; visibility: visible; border-block-end: 0px none rgb(0, 0, 0); border-block-start: 0px none rgb(0, 0, 0); border-inline-end: 0px none rgb(0, 0, 0); -webkit-border-image: none; border-inline-start: 0px none rgb(0, 0, 0); -webkit-box-align: stretch; -webkit-box-decoration-break: slice; -webkit-box-direction: normal; -webkit-box-flex: 0; -webkit-box-ordinal-group: 1; -webkit-box-orient: horizontal; -webkit-box-pack: start; -webkit-font-smoothing: auto; -webkit-line-break: auto; -webkit-locale: &quot;en-US&quot;; block-size: auto; margin-block: 0px; margin-inline: 0px; -webkit-mask-box-image-source: none; -webkit-mask-box-image-slice: 0 fill; -webkit-mask-box-image-width: auto; -webkit-mask-box-image-outset: 0; -webkit-mask-box-image-repeat: stretch; max-block-size: none; max-inline-size: none; min-block-size: 0px; min-inline-size: 0px; padding-block: 0px; padding-inline: 0px; -webkit-print-color-adjust: economy; -webkit-rtl-ordering: logical; -webkit-ruby-position: before; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-combine: none; -webkit-text-decorations-in-effect: none; -webkit-text-fill-color: rgb(0, 0, 0); -webkit-text-orientation: vertical-right; -webkit-text-security: none; -webkit-text-stroke: 0px rgb(0, 0, 0); -webkit-user-drag: none; -webkit-user-modify: read-only; -webkit-writing-mode: horizontal-tb; widows: 2; width: auto; will-change: auto; word-break: normal; word-spacing: 0px; writing-mode: horizontal-tb; x: 0px; y: 0px; z-index: auto; zoom: 1;">Unfortunately, we are unable to offer the personalized Metro Clutch to customers outside of the US.

Can I ship my order outside of the US?

No. Unfortunately, due to the personalization, address changes and any order amendments are not allowed.

No. Unfortunately, due to the personalization, address changes and any order amendments are not allowed.

I placed an order for a custom Metro Clutch. Can I change the shipping address?

Buy online and pick-up in store is not available for personalized items.

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Can I order this online and pick it up in store?

MZ Wallace Online

Shipping

Personalization FAQs

How much does shipping cost in the US?

How much is international shipping?

When will I receive an email with shipping details and order confirmation?

Does MZ Wallace ship to P.O. Boxes or APO/FPO addresses?

International Shipping

How do I track my order?

Where can I find a record of my transactions with mzwallace.com?

What payment types do you accept?

Will my order be taxed?

How do I place an  International order?

How are international taxes and duties collected?

What international currency exchange rate will be applied to my order?

Do you offer gift receipts?

Do you offer gift wrapping? How do I include a gift message?

Will my order come with a dust bag?

How may I request a price adjustment?

How do I amend or cancel an order?

Why was my payment declined?

How do I solve technical issues I might experience on your website?

Do you offer Gift Cards?

Orders

How does it work?

How can I find out if an item is available for in store pickup?

When will I be charged?

Who can pick up my order?

When can I pick up my order?

Where do I go to pick up my order?

How long will the store hold my order?

I ordered for in store pickup, can I change it to shipping?

What if I place my pick up order, when the store is closed?

What is the return policy for in store pickup orders?

Buy Online, Pick Up In Store

Return Policy

How do I return my order?

Will my shipping be refunded?

When will I receive the refund for my return?

Can I return a Sale or Final Sale item?

Is my gift eligible for return?

I received an MZ Wallace item as a gift, but without a receipt, can I return it?

Returns

What items can I get personalized?

What are the dimensions of the Personalized Clutches?

Product

Can I change my message to be embroidered?

Can I change the color of the text?  You can change the color of the text on the product page prior to adding it to your cart.

Can I change the color of my personalized Metro Clutch?

Is there a character limit for the personalization text?

Will there be quality control of my personalized item before I receive it?

Will I be able to see my design before submitting the order?

Can I cancel my personalized order?

I ordered multiple items, including a personalized Metro Clutch. It’s going to arrive too late; can I cancel just this item?

Can I use my Rewards Points on a personalized Metro Clutch?

I live outside of the US; can I purchase a personalized item?

Will my personalized clutch come with a dust bag?

Do you offer gift wrapping?

What is your return policy on a personalized item?

I received and/or purchased a personalized Metro Clutch as a gift; can I return it?

I am not happy with the final design of my personalized Metro Clutch; can I return it?

Extended Holiday Return Policy 2024

Shipping Cut-Off Dates (for Christmas Delivery)

Gift Wrap Option

Gift Card Options

Holiday 2024 FAQ's

How are the dimensions of your products measured?

What are MZ Wallace's different materials?

What is REC Bedford?

What is REC Oxford?

Is my bag water resistant or waterproof?

Can I use my bag as a dog carrier?

What is RFID protection?

What sustainable practices does MZ Wallace follow?

How do I reset the combination lock on my MZ Wallace luggage after purchase?

How do I care for my luggage?

Luggage

How do I clean my bag?

How Should I Care for Shearling?

Cleaning and Care

Product Information

How do I earn MZW Rewards Points?

When will I receive points for my purchase?

How do I redeem my MZW Rewards Points?

How do I join MZW Rewards?

Who is eligible to participate in MZW Rewards?

Is there any cost to join MZW Rewards?

How many MZW Rewards points do I earn for my purchases?

What items are excluded from earning points?

Will I earn MZW Rewards if I purchase MZ Wallace products through another retailer, such as a department store or boutique?

Do my points expire?

What should I do if I didn't receive my MZW Rewards for a recent purchase?

What happens to my MZW Rewards points if I return merchandise?

Will my MZW Rewards Points be refunded back to me if I return an order, that they were redeemed on?

Can I use Rewards points for collaborations and charitable products?

Can I use a coupon code in addition to my points?

How is my tier status determined?

How do I know if I am eligible to receive a birthday perk?

If I return my order that I redeemed my Birthday Perk on, will it be reissued to me?